Booking Terms and Conditions for Anatomy & Physiology Online Courses

1.1 – You can book 24 hours a day on our website, where you can pay via credit or debit card, PayPal (no PayPal account needed) or Bank Transfer. Please note that if you pay via bank transfer we will only hold the course open for you for 5 days so funds must be released within this time

1.2 – Anatomy & Physiology Online Course has set up an agreement with PayPal to allow our learners to use PayPal Credit. The PayPal Credit agreement is between the learner and PayPal and has no association with Anatomy & Physiology Online Course. The Anatomy & Physiology Online Course terms and conditions will not be altered, effected or amended in any way if this is the chosen payment method.  The PayPal credit facility is another option to pay for your course(s).

1.3 – Please make sure you keep copies of your receipts as duplicates will not be issued.

1.4 – If you wish to make full payment by credit or debit card, please call Anatomy & Physiology Online Courses on 01273 974 954 (UK)  during office hours – Monday – Friday 9:00 am to 5:00 pm, excluding bank holidays, or visit our website where bookings are available online 24hrs.

2 – Delivery
We endeavour to register all training courses within 24 to 48 hours of making the booking. If a booking is made during normal office hours – Monday – Friday 9 am to 5 pm, excluding UK bank holidays, please call Anatomy & Physiology Online Course on 01273 974954 during office hours – Monday – Friday 9:00 am to 5:00 pm, excluding bank holidays, (Easter Holiday- Good Friday through to Tuesday after Easter – Christmas Holiday December 20 through to January 4) this may be completed quicker.

You will receive an email confirmation within 24 to 48 hours days. This email will be sent from, the subject heading will be ” Anatomy & Physiology Online Course Confirmation. PLEASE READ THIS EMAIL IN FULL”. If you book online the student form is completed at the time of checkout. It is extremely important that the information you give us is complete and correct.

If you require any help with learning, this needs to be declared on the form. If you have an Educational Report Statement or an Educational Health Care Report/Plan, outlining your learning needs, this needs to be submitted prior to starting the course, so that the relevant help and support can be discussed and put in place. If we are not able to facilitate your requirements, we will work with you to help try to find a suitable training school which will be able to facilitate your requirements.

To view our Reasonable Adjustment and Special Consideration Policy please click here

2.1 – It is the learner’s responsibility to check with their insurance company and or professional body, that they hold the required pre-course requisites before attending a course at Anatomy & Physiology Online Courses. It is NOT the responsibility of Anatomy & Physiology Online Courses, and Anatomy & Physiology Online Courses will not be held liable for any fees incurred for training which is then not recognised by the learners’ insurance company due to not having the pre-course requirements.

3 – Correction & Clarification
Every effort has been made to ensure that the information and advice given in all training courses are accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, Anatomy & Physiology Online Courses cannot accept any legal responsibility or liability for any errors or omissions that may be made. Anatomy & Physiology Online Courses accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented, and the courses offered.

4 – Copyright 
All rights are reserved. The copying or reproducing of any of the content of this website or training material is strictly prohibited without prior consent. The content of all Anatomy & Physiology Online Courses training material, even when unbranded, remains strictly under the ownership and copyright of Anatomy & Physiology Online Courses and may not be copied or duplicated by any means without explicit permission from Anatomy & Physiology Online Courses. All intellectual rights to all Anatomy & Physiology Online Courses products remain strictly with Anatomy & Physiology Online Courses.

5.1 – Permissible Use of Training and Training Manuals
Anatomy & Physiology Online Courses offers practitioner training courses to learners providing them with the skills for delivering therapy. Our courses are not designed or intended to permit students to offer the training themselves. All course materials are strictly intended for reference purposes when delivering therapy. The unauthorised copying, distribution or other use of training manuals or materials is a serious breach of copyright.

5.2 – Links
Anatomy & Physiology Online Courses accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training portals. Such links are maintained “as is” for information purposes only and Anatomy & Physiology Online Courses does not, therefore, necessarily approve of or endorse the content of those sites.

6.1 – System Service Level       
Anatomy & Physiology Online Courses products are hosted securely with a licensed Moodle Partner. Anatomy & Physiology Online Courses has a service level agreement with the Moodle Partner that states that the hosting environment shall normally be available on a 24×7 basis with a 99.8% uptime guarantee. This excludes scheduled downtime that is occasionally required for upgrades and is agreed with Anatomy & Physiology Online Courses in advance. The system is very stable, and downtime is extremely rare, however, should the Moodle service be lost for a period of time due to circumstances beyond the control of Anatomy & Physiology Online Courses, Anatomy & Physiology Online Courses takes no responsibility whatsoever for any loss of business or earnings and will not under any circumstances be liable for any costs, losses or inconvenience incurred directly or indirectly from the downtime.

7 – Training Manuals and Certification
Anatomy & Physiology Online Courses use a computerised education system called a “Moodle” (we call this the Learners Portal) for all courses. This system is used across all education levels and is easy to use. You will need to have basic computer skills to use this system.

The terminology used within any the Anatomy & Physiology Online manuals and courses is not designed to cause offence or upset to anyone. The terminology used was acceptable at the time of course production and passing the accreditation process.  However, in these changing times, some names or language used may potentially now be classed as offensive. Anatomy & Physiology Online works tirelessly to make sure that our manuals and course work is inclusive to all groups. Anatomy & Physiology Online, unfortunately, cannot be held responsible for terminology which may now offend. Some vocabulary is required to explain different forms, methodologies or conditions. This is out of Anatomy & Physiology Online control as it may be an accreditation or learning outcome requirement. At no time is any offence meant against any individual or group.

7.1 – Training Manuals: Will be downloadable to each learner via their online Learning Portal. These manuals will be available to download for 60 days once your course has started. It will be the learner’s responsibility to download and save their training manuals within this time. Manuals can be read on all devices.

7.2 – Certification: Certification for all FHT courses is sent via email. This is sent to you once you have met the learning outcomes and final assessments. We aim to have all the certification sent to you within seven working days.

7.3 – Certification will be issued under the name you gave at the time of booking. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.

7.4 – ITEC and VTCT can take three months for certification to be issued. This is not down to Anatomy & Physiology Online Courses.

To view our Registration & Certification Policy please click here

8 – Cancellations
Cancellations will only be dealt with during office hours Monday to Friday. 9 am till 5 pm, excluding bank holidays. If you email or telephone out of these office hours, the cancellation will be dealt with on the next working day. This will be the date the cancellation was received and will be the date the admin office will work from. Once you have received the online course you have a 14-day cooling-off period. However, once you have logged onto the course Portal, no refund will be issued, even if this falls within the first 14 days.

9 – Course Timeframe
All online courses must be completed within 12 months of course allocation; this includes the final assessment. If you require additional time to complete your course, an extension will only be granted on medical grounds, and medical documentation will be required. The course can then only be extended by a further six months to a total of 18 months from the course start date. There will be a £60 administration fee for extending your course. You must apply via email to for an extension. Please note that the Anatomy & Physiology Online Learners Portal closes at 17hrs on the day of completion day. After this time, you will not be able to access the course.

10 – Marking Your Coursework
All submitted work is marked by a qualified Assessor and monitored by an IQA (Internal Quality Assurance). We aim to mark all coursework within twenty-one working days of submission. Your Learners Portfolio is marked continually during your course, so please upload work as you complete it, instead of uploading a large number of documents all at once. If there is going to be a delay in marking, we will endeavour to publish this information beforehand within the Learners Portal.

11.1 – Online Assessments
Each course has a final assessment which is completed via the online system.

The system will choose the theory questions and labelling questions for your assessment from a question bank, so we are not able to advise what will be in the assessment.

You cannot take the final assessment until you have met all the learning outcomes required to take the course. These are clearly explained in all our courses.

It is the learns responsibility to make sure that all coursework is saved and backed up. Lost coursework is the reasonability of the learner, not Anatomy & Physiology Online Courses. If you are completing your assessment with another ITEC or VTCT assessment centre, you must take your original Pathology assignments with you on your assessment day, failure to do this would mean you can’t sit your assessment.

11.2 – To complete the ITEC or VTCT Level 3 Anatomy & Physiology and Pathology course you must complete the online Pathology course and complete the Anatomy and Physiology Portfolio. This equates to 94 hours of learning.

ITEC and VTCT qualification exam have to be invigilated by an assessor and we are one of the few training schools who meet the requirements to allow you to complete your online assessment online in your own home and country. However, if you wish you can always come to our training venue in Brighton to complete the assessment. To be able to complete your final assessment online, you must have access to our assessment program called “Zoom”.

Please note that when you take your final assessment, you will be connected to ITEC or VTCT assessment portal, and NOT Anatomy & Physiology Online Courses. Anatomy & Physiology Online Courses are not responsible for the assessment’s quality or content. ITEC and VTCT do not indicate what will be asked within your final assessment, and again, this is not Anatomy & Physiology Online Courses reasonability. An anatomy and physiology assessment is a knowledge-based assessment.

Final assessment dates will be given to you once you have reached the needed learning outcomes and when you advise us that you are ready. You must notify us of your chosen exam date at least eight weeks before the final assessment exam date. Please note that if you are not taking your final assessment at Anatomy & Physiology Online Courses, Anatomy & Physiology Online Courses cannot be responsible for the assessment date given to you or the timeframe by other training establishments.

If you are taking Anatomy and Physiology as a general knowledge subject this does not need to be witnessed by the assessor.

11.3 – Please note that when you are completing your online assessments, you must make sure that you have a good Wi-Fi, 3g or 4g connection. If the signal keeps breaking, then your assessment will be cancelled, and you will have to reschedule your assessment. This will be classed as a failed assessment. We advise the use of a computer with a webcam to complete your final assessment, we do not advise trying to complete your assessment on a smartphone or tablet. 

11.4 – Please note that a final assessment can only be taken once, an administration fee of £45 (FHT) will be charged per additional assessment. Please note that this fee will be £145 for an ITEC or VTCT qualification. Missed assessment will also be charged with the fees listed above. Assessments will not be permitted to take place until all outstanding invoice have been paid. 

Mock assessment can be taken twice If you meet the 80% the first time you will be permitted to take the final assessment, If you fail the mock assessment the second time you be required to take the theory modules again and pay and an admin fee of £145. This only applies to ITEC and VTCT qualifications. 

11.5 – All our courses are invigilated by an assessor to maintain the quality of the course and the qualification. Course certificates are normally issued within 5 working days after completing your final assessment. Office hours are Monday to Friday 9 am to 5 pm, excluding bank holidays. Please note that ITEC and VTCT can take three months for certification to be issued. This is not down to Anatomy & Physiology Online Courses.

To view our Appeals Policy please click here

To view our Assessment Malpractice Policy please click here

To view our Assessment Policy please click here

To view our Internal Verification Process Policy please click here

12 – Feedback
At the end of the course, you will be sent a feedback form via email. This is extremely important for us to make sure that we are offering the correct level of service. Please take the time to complete this as we value your comments.

13.1 – Complaints
If in the unlikely event, you feel you wish to make a complaint against Anatomy & Physiology Online Courses, our complaints procedure can be found in your Learners Welcome Manual.

To view our Complaints Policy please click here

13.2 – Threatening, Intimidating and Unprofessional Behaviour
Please be aware that any form of threatening behaviour, including verbal or physical abuse, unprofessional behaviour, or being made to feel guilty will not be tolerated at Anatomy & Physiology Online Courses, either in the classroom, on the telephone, email or social media. If the tutor believes that they or another student feels threatened or intimidated, you will be asked to leave the premises. If you refuse to leave, the police will be called, and the incident will be reported to your professional body. Your course will not be rearranged, and no refund will be offered under any circumstance.

14 – Data Protection Policy Statement
Anatomy & Physiology Online Courses are fully committed to full compliance with the requirements of the General Data Protection Regulation. Anatomy & Physiology Online Courses will, therefore, follow procedures which aim to ensure that all team members who have access to any personal data held by Anatomy & Physiology Online Courses are fully aware of and abide by their duties under the General Data Protection Regulation. Anatomy & Physiology Online Courses will not share any information with any third party except if requested by law. 

To view our Data Protection Policy, please click here 

15 – Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of England and any dispute shall be subject to the non-exclusive jurisdiction of the English courts.

Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining paragraphs will remain in full force and effect.

Learners Charter

Anatomy & Physiology Online Courses is committed to supporting the experience of our learners as they work towards fulfilling their academic and personal potential.

The Learners Charter is a living reference point for our learners and team setting out our expectations, rights and responsibilities as members of the Anatomy & Physiology Online Courses community. It gives an overview of how we work together to establish and maintain our unique learning and living culture. Our Learners Charter has been jointly developed by Anatomy & Physiology Online Courses and Learners experiences; whereby Anatomy & Physiology Online Courses work in partnership with learners on the continual implementation and development of the Learners Charter and the learners voice.

We work within a set of regulations, policies, terms and conditions and guidelines that determine how we operate. These ensure we follow best practice and meet our legal requirements in a range of key areas.

As a learner of Anatomy & Physiology Online Courses, you are among individuals whom have studied on our programmes. Together with our accreditors, we offer access to high-quality education that meets the needs of the complementary sector.

Our learners charter has been developed by Anatomy & Physiology Online Courses from learners experiences and the voice of the learners. Setting out what we expect from one another in a partnership.

We believe that clear, mutual expectations will help to improve the quality of your student experience with us and ensure we focus on further enhancements.

To view Anatomy & Physiology Online Courses Charter, please click here


Please note that our terms and conditions are very clear, and we will not deviate from them.

Anatomy & Physiology Online Courses reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately; all alterations are listed below. 

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