Booking Terms and Conditions

Booking Terms and Conditions for Anatomy & Physiology Online Courses

1.1 – You can book 24 hours a day on our website, where you can pay via credit or debit card, PayPal (no PayPal account needed) or Bank Transfer. Please note that if you pay via bank transfer we will only hold the course open for you for 5 days so funds must be released within this time

1.2 – Please make sure you keep copies of your receipts as duplicates will not be issued.

1.3 – If you wish to make full payment by credit or debit card, please call Anatomy & Physiology Online Courses on +44 (0) 1273 974954 (UK) or  +27 (0) 1274 36 754 (SA) during office hours – Monday – Friday 9:00 am to 5:00 pm, excluding bank holidays, or visit our website where bookings are available online 24hrs. https://anatomy-and-physiology-online-courses.co.uk

2 – Delivery
We endeavour to register all training courses within 24 to 48 hours of taking the booking. If a booking is made during normal office hours – Monday – Friday 9am to 5pm, excluding UK bank holidays, please call Anatomy & Physiology Online Course on +44 (0) 1273 974954 (UK) or  +27 (0) 1274 36 754 (SA) during office hours – Monday – Friday 9:00 am to 5:00 pm, excluding bank holidays, (Easter Holiday- Good Friday through to Tuesday after Easter – Christmas Holiday December 21 through to January 4) this may be completed quicker.

You will receive an email confirmation within 24 to 48 hours days. This email will be sent from booking@anatomy-and-physiology-online-courses.co.uk, the subject heading will be ” Anatomy & Physiology Online Course Confirmation. PLEASE READ THIS EMAIL IN FULL”. If you book online the student form is completed at the time of checkout. It is extremely important that the information you give us is complete and correct.

If you require any help with learning, this needs to be declared on the form. If you have an Educational Report Statement or an Educational Health Care Report/Plan, outlining your learning needs, this needs to be submitted prior to starting the course, so that the relevant help and support can be discussed and put in place. If we are not able to facilitate your requirements, we will work with you to help try to find a suitable training school which will be able to facilitate your requirements.

3 – Correction & Clarification
Every effort has been made to ensure that the information and advice given in all training courses are accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, Anatomy & Physiology Online Courses cannot accept any legal responsibility or liability for any errors or omissions that may be made. Anatomy & Physiology Online Courses accepts no responsibility or liability whatsoever for the accuracy of the information, conclusions that may be drawn from it, or how the information is interpreted and implemented. This is the basis on which the information is presented, and the courses offered.

4 – Copyright 
All rights are reserved. The copying or reproducing of any of the content of this website or training material is strictly prohibited without prior consent. The content of all Anatomy & Physiology Online Courses training material, even when unbranded, remains strictly under the ownership and copyright of Anatomy & Physiology Online Courses and may not be copied or duplicated by any means without explicit permission from Anatomy & Physiology Online Courses. All intellectual rights to all Anatomy & Physiology Online Courses products remain strictly with Anatomy & Physiology Online Courses.

5.1 – Permissible Use of Training and Training Manuals
Anatomy & Physiology Online Courses offers practitioner training courses to leaners providing them with the skills for delivering therapy. Our courses are not designed or intended to permit students to offer training themselves. All course materials are strictly intended for reference purposes when delivering therapy. The unauthorised copying, distribution or other use of training manuals or materials is a serious breach of copyright.

5.2 – Privacy
Anatomy & Physiology Online Courses is registered with data protection and follow the guidelines set in accordance with the Data Protection Act 1998 to protect your rights. Any personal details obtained through our course booking procedure will NOT be sold, rented, leased or disclosed to others.

5.3 – Links
Anatomy & Physiology Online Courses accepts no liability for the content or practices of any websites that may be linked to or through this site or embedded in any of the training portals. Such links are maintained “as is” for information purposes only and Anatomy & Physiology Online Courses does not, therefore, necessarily approve of or endorse the content of those sites.

6.1 – System Service Level       
Anatomy & Physiology Online Courses products are hosted securely with a licensed Moodle Partner. Anatomy & Physiology Online Courses has a service level agreement with the Moodle Partner that states that the hosting environment shall normally be available on a 24×7 basis with a 99.8% uptime guarantee. This excludes scheduled downtime that is occasionally required for upgrades and is agreed with Anatomy & Physiology Online Courses in advance. The system is very stable, and downtime is extremely rare, however, should the Moodle service be lost for a period of time due to circumstances beyond the control of Anatomy & Physiology Online Courses, Anatomy & Physiology Online Courses takes no responsibility whatsoever for any loss of business or earnings and will not under any circumstances be liable for any costs, losses or inconvenience incurred directly or indirectly from the downtime.

7 – Training Manuals and Certification
Anatomy & Physiology Online Courses uses a computerised education system called a “Moodle” (we call this the Learners Portal) for all courses. This system is used across all education levels and is easy to use. You will need to have basic computer skills to use this system. An email will be sent to you on your training day, giving you the information you need to access this system.

7.1 – Training Manuals: Will be downloadable to each learner via their online Learning Portal. These manuals will be available to download for 60 days once your course has started. It will be the learner’s responsibility to download and save their training manuals within this time. Manuals can be read on all devices.

7.2 – Certification: Certification for all our courses is sent via email. This is sent to you once you have met the learning outcomes and final assessments. We aim to have all the certification sent to you within seven working days.

7.3 – Certification will be issued under the name you gave at the time of booking. Please make sure you keep copies of manuals and certificates as duplicates will not be issued.

8 – Cancellations
Cancellations will only be dealt with during office hours Monday to Friday. 9 am till 5 pm, excluding bank holidays. If you email or telephone out of these office hours, the cancellation will be dealt with on the next working day. This will be the date the cancellation was received and will be the date the admin office will work from. Once you have received the online course you have a 7-day cooling off period. However, once you have logged onto the course Portal, no refund will be issued, even if this falls within the first 7 days.

9 – Course Timeframe
All online courses must be completed within 12 months this includes the final assessment. Courses can only be deferred with the permission of Anatomy & Physiology Online Courses. You must apply in writing for an extension and documentation may be required from you for this.

10 – Marking Your Coursework
All submitted work is marked by a qualified Assessor and monitored by an IQA (Internal Quality Assurance). We aim to mark all coursework within twenty-one working days of submission. Your Learners Portfolio is marked continually during your course, so please upload work as you complete it, instead of uploading a large number of documents all at once. If there is going to be a delay in marking, we will endeavour to publish this information beforehand within the Learners Portal.

11.1 – Online Assessments
Each course has a final assessment which is completed via the online system.

The system will choose the theory questions and labelling questions for your assessment from a question bank, so we are not able to advise what will be in the assessment.

You cannot take the final assessment until you have met all the learning outcomes required to take the course. These are clearly explained in all our courses.

It is the learns responsibility to make sure that all coursework is saved and backed up. Lost coursework is the reasonability of the learner, not Brighton Holistics. If you are completing your assessment with another ITEC or VTCT assessment centre, you must take your original Pathology assignments with you on your assessment day, failure to do this would mean you can’t sit your assessment.

11.2 – To complete the ITEC or VTCT Level 3 Anatomy & Physiology and Pathology course you must complete the online Pathology course and complete the Anatomy and Physiology Portfolio. This equates to 94 hours of learning. Please contact Anatomy & Physiology Online Courses to complete your final assessment, please note – ITEC and VTCT qualification exam have to be invigilated by an assessor you will need to take the final assessment at our training venue in Brighton UK, or in Hartbeespoort, South Africa; however, if you live abroad or don’t wish to travel to Brighton or Hartbeespoort, you can take the final assessment at any ITEC or VTCT centre, worldwide. Final assessment dates will be given to you once you have reached the needed learning outcomes and when you advise us that you are ready. You must notify us of your chosen exam date at least eight weeks before the final assessment exam date. Please note that if you are not taking your final assessment at Brighton Holistics, Brighton Holistics cannot be responsible for the assessment date given to you or the timeframe by other training establishments.

Once you are ready to take your assessment, please complete the Assessment Request Form to schedule a time, please click here for the form. If you are taking Anatomy and Physiology as a general knowledge subject this does not need to be witnessed by the assessor.

11.3 – Please note that when you are completing your online assessments you must make sure that you have a good Wi-Fi, 3g or 4g connection. If the signal keeps breaking, then your assessment will be cancelled, and you will have to reschedule your assessment. This will be classed as a failed assessment.

11.4 – Please note that a final assessment can only be taken once, an administration fee of £45 will be charged per additional assessment. Please note that this fee will be £100 for an ITEC or VTCT qualification.

11.5 – All our courses are invigilated by an assessor to maintain the quality of the course and the qualification. Course certificates are normally issued within 5 working days after completing your final assessment. Office hours are Monday to Friday 9 am to 5 pm, excluding bank holidays. Please note that ITEC and VTCT and take three months for certification to be issued. This is not down to Anatomy & Physiology Online Courses.

12 – Feedback
At the end of the course, you will be sent a feedback form via email. This is extremely important for us to make sure that we are offering the correct level of service. Please take the time to complete this as we value your comments.

13.1 – Complaints
If in the unlikely event, you feel you wish to make a complaint against Anatomy & Physiology Online Courses, our complaints procedure can be found in your Learners Welcome Manual.

13.2 – Threatening, Intimidating and Unprofessional Behaviour
Please be aware that any form of threatening behaviour, including verbal or physical abuse, unprofessional behaviour, or being made to feel guilty will not be tolerated at Anatomy & Physiology Online Courses, either in the classroom, on the telephone, email or social media. If the tutor believes that they or another student feels threatened or intimidated, you will be asked to leave the premises. If you refuse to leave, the police will be called, and the incident will be reported to your professional body. Your course will not be rearranged, and no refund will be offered under any circumstance.

14 – Data Protection Policy Statement

Anatomy & Physiology Online Courses are fully committed to full compliance with the requirements of the General Data Protection Regulation. Anatomy & Physiology Online Courses will, therefore, follow procedures which aim to ensure that all team members who have access to any personal data held by Anatomy & Physiology Online Courses are fully aware of and abide by their duties under the General Data Protection Regulation. Anatomy & Physiology Online Courses will not share any information with any third party except if requested by law. For further information on our Data Protection Policy please click here.

Please note that our terms and conditions are very clear and we will not deviate from these.