Anatomy and Physiology Online Courses has a telephone system that is capable of recording conversations. Like many other organisations, this is a standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and security purposes.
All calls received into or made from Anatomy and Physiology Online Courses will be recorded and will be retained for a limited period after which they will be deleted unless retained for the purposes specified in this policy.
Recordings will only be used for the purposes specified in this policy. There is a recorded message in place to inform inbound callers that their call is being recorded.
Purpose of this telephone recording policy
In order to maintain high standards and protect the public and staff we need to record all telephone calls received into or made from Anatomy and Physiology Online Courses and retain them for a limited period of time. We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation.
Scope of policy
All calls made to or from Anatomy and Physiology Online Courses will be recorded. Under normal circumstances, a call will not be retrieved or monitored unless:
Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law. It will be:
Advising callers that calls are being monitored and recorded
Where call recording facilities are being used on an inbound call, we will inform the caller that their call is being monitored/recorded for quality/training purposes so that they have the opportunity to consent by continuing with the call or hanging up. We will not always specifically advise of calls being recorded on outbound calls, as this is stated within this policy.
We will publish our policy on our website.
Procedures for managing and releasing call recordings
The recordings shall be stored securely, with access to the recordings controlled and managed by one individual.
Recordings of calls will be stored securely and deleted after a limited time.
Access to call recordings will be given to Managers and Directors for the purposes listed above.
Browsing of recordings for no valid reason is not permitted.
Every individual has the right to access the information that we hold about them. This includes recorded telephone calls. Therefore, the recordings will be stored in such a way to enable the retrieval of information relating to one or more individuals as easily as possible.
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The application of this policy will be reviewed annually by the Principal.